Frequently Asked Questions
What is the return policy?
Our goal is complete customer satisfaction. If that's not the case, please contact us and we'll do our best to find a solution.
Are some purchases considered final sales?
We cannot accept returns on certain items. These will be clearly indicated before purchase.
When will I receive my order?
We'll work quickly to ship your order as soon as possible. Once it ships, you'll receive an email with further information. Delivery times vary depending on your location.
Where are your products made?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
What is the shipping cost?
Shipping is calculated based on your location and the items in your order. You'll always know the shipping cost before completing your purchase.
Are WOOF garments suitable for all types of dogs?
Yes! Our selection includes products for small, medium, and, for some models, even larger dogs. If you need help choosing, our team is always available.
Do WOOF garments really keep you warm?
Of course. We select products designed to offer warmth and protection in winter, thanks to materials like fleece, lightweight padding, and windproof fabrics. Each item is specifically chosen to keep your dog comfortable and protected.
Is it easy to dress your dog in these clothes?
Absolutely. All the styles on WOOF are practical and quick to put on: zippers, buttons, or elasticized openings make dressing easy, even for the most restless dogs.
Can I attach the leash to my sweatshirt or jacket?
Some models include a hole or reinforced ring for attaching a leash , while others are meant to be worn under the harness.
How do you wash the products?
Most items are machine washable at 30°C. To maintain their shape and color, we recommend using a delicate detergent and avoiding tumble drying and ironing.
Do WOOF garments restrict the dog's movement?
No. We only select lightweight, comfortable products designed to allow freedom of movement. Your dog should be able to move, play, and run in complete comfort.
Are they also suitable for sensitive dogs?
Yes. Many of our products use soft, breathable materials without harsh seams. They're also perfect for dogs who don't usually like to be dressed.
Can I return a product?
Of course! If the size isn't right or you're not happy with the item, you can request a return or exchange within 14 days of delivery. We're here to make everything easy.
